Privacy Policy

1. Introduction

Welcome to TJ Plumbing & Remodeling ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and protect personal information submitted through our website. By using our website and services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect different types of information to provide and improve our services. This may include:

• Personal Information: Name, email address, phone number, address or service location, details about your request and any message you submit, and other contact details you provide when contacting us or subscribing to our services.

• Usage Data: Information on how you interact with our website, such as IP address, browser type, operating system, and pages viewed.

• Cookies & Tracking Data: We may use cookies to track activity on our website and hold certain information to improve user experience.

  
  

3. How We Use Your Information

We may use your information for the following purposes:

• Respond to inquiries and provide quotes

• Schedule service or follow up on requests

• Improve our operations and customer experience

• Provide service related notifications if you request them

• To improve and personalize your experience on our website

• To comply with legal obligations

SMS and mobile information

If you provide a phone number and consent to receive text messages, you agree that we may send you messages related to your inquiry or services. Message frequency varies. Msg and data rates may apply. Reply STOP to opt out, HELP for help.

No mobile data will be shared with third parties or affiliates for marketing or promotional purposes at any time. TJ Plumbing & Remodeling operates two distinct SMS programs: (1) customer-facing service communication, and (2) an internal staff lead alert program. The internal lead alert program sends notifications only to enrolled business owner/staff phone numbers, not to customers.

4. Sharing of Information

We do not sell your personal information. We may share information only with service providers who help us operate our business (for example, website, forms, communications tools) strictly to provide services, and not for marketing, except when required by law, such as responding to a legal request or regulatory obligation.

5. Your Data Protection Rights

We do not sell your personal information. We may share information only with service providers who help us operate our business (for example, website, forms, communications tools) strictly to provide services, and not for marketing.

Depending on your location, you may have the following rights regarding your personal data:

• The right to access: You can request copies of your personal data.

• The right to rectification: You can request corrections to inaccurate or incomplete data.

• The right to erasure: You can request the deletion of your personal data, under certain conditions.

• The right to restrict processing: You can request that we limit the processing of your data, under certain conditions.

• The right to data portability: You can request that we transfer your data to another organization or directly to you.

If you wish to exercise any of these rights, please contact us at support@tjplumbandremodel.com

6. Security of Your Data

We value your trust in providing us your personal information. TJ Plumbing & Remodeling takes reasonable steps to protect your data from unauthorized access or disclosure. However, please remember that no method of transmission over the internet or method of electronic storage is 100% secure.

7. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of such external sites. We encourage you to review the privacy policies of those websites.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date."

9. Contact Us

If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at support@tjplumbandremodel.com